LHC Policies and Procedures

Office Hours

Monday Friday 8:30am until 5:00pm
(phones transferred to the answering service at 5:00pm)

Appointments & Cancellations

  • All visits are by appointment only. You must notify our office at least 24 hours in advance if you are unable to make it to your scheduled appointment. If you fail to do so, you may be held responsible for the charge. Insurance does not pay for no-show appointments.
  • Please bring all of your current medicines or a list of all of your current medicines to your office visit.

Call Backs

  • Messages left for our nurses are normally returned after clinic. Occasionally, nurses will return patient calls during clinic if time permits.
  • Messages are checked several times daily, and calls are returned before the end of the day.
  • If you are transferred to a nurse's voicemail, please only leave one message. There are several nurses who check messages daily.
  • Results of labs and diagnostic testing will be called in to the patient as soon as they are reviewed by the doctor.

Insurance

  • In order for our office to bill your insurance company, we must have a copy of your current insurance card(s). It is your responsibility to make sure that we have your current insurance information.
  • Our office files claims to your insurance company as a courtesy. If we are denied payment by your insurance company due to incorrect information, you will be responsible for the bill.
  • It is the patient's responsibility to contact their insurance company prior to their first visit to obtain the initial authorization, benefits, and co-pay information.
  • Deductibles and co-pays are due at the time of check in.
  • We accept cash, personal checks, and major credit cards.
  • If your insurance requires authorization and it is not obtained before your visit, you will be responsible for the charge of the visit.
  • If you have questions regarding your statements, and/or bills, contact the billing department at (985) 649-2700 (option 6). If you are transferred to voicemail, please leave only one message. Messages are checked several times daily, and your call will be returned ASAP.
  • Please review the Explanation of Benefits you receive from your insurance company. If you disagree with how your claim was paid, please contact the insurance company. We will send you a bill once your insurance company has sent a payment to us. We bill you according to what your insurance company says you owe.

Emergency

In the event of an emergency, please call 911 or go to the nearest emergency room

Prescriptions

  • You must call your pharmacy with all refill requests. Your pharmacy will contact us for authorization.
  • Refills must be called in during office hours. If refills are called in after office hours, or during the weekend, your prescription will not be filled until the next business day.
  • Please allow several days before you run out of your medication to call in for a refill.
  • We ask that you do not wait until a Friday, the day before a holiday, or when you run out of medicine to call for a refill.

Answering Service

When our office is closed, our answering service will take all calls and give them to the doctor on call. The answering service will not take messages concerning appointments, refills, billing, or anything that can wait until our office is open. Their purpose is to communicate all medical emergencies to the physician on call.

Paperwork/Forms/Letters to be completed:

When needing letters, forms, or paperwork completed by our office, please allow 7-10 working days for your request to be handled. We will not prepare letters, or complete paperwork on the same day as the request. There is usually a charge for these to be prepared that must be paid in advance. We will advise you of the amount due before completing the information.

Medical Record Copies

  • A release form must be signed by the patient before we can send any medical records to another physician, or to any individual. These forms are available at our front desk or click here to view.
  • Please allow 2 weeks for medical records to be sent from our office. Medical records are only copied once a week at each of our locations.
  • There is usually a charge for medical records to be copied.
  • If you want us to have copies of your medical records from another physician, please request that these be sent to our office prior to your visit. Allow ample time for your physician to get copies of your records to our office.

Payments/Collections/NSF Checks

  • Payment is due at the time of service (during check-in). If your account becomes more than 120 days past due, and no payment arrangements are made with our office, your account will be considered for collections. Once an account is turned over to collections you will need to clear it up with the collection agency.
  • There is a $25 per check charge for all NSF checks. If we receive a second NSF check from you, we will not be able to accept any additional checks from you.

 

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